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Role of employment relations -the ER function is to manage the total relationship between employer and employees effectively in order to develop a competent, flexible, productive employees committed to the organisation. -the ER function is of increasing importance because it is recognised that the management of ER in a bus has important impact on the business’s: · Survival · Growth · Profitability · Flexibility · Competitiveness -strategic approach to ER -with a proactive strategic approach management, decides how the employment relationship will be best managed so that it is cost-effective, achieves the organisational objectives and contributes to the ‘bottom line’.