Abbey,+Liam

Changing work patterns ^Fewer permanent employees ^More casual employees - one of the few ways employers can reduce fixed costs to compete in global markets ^Flexible working hours ^Telecommuting
 * 1. Social influences Employment relations response **

Population shifts ^Increase in the female participation rate ^’Family-friendly’ Changing attitudes ^Work/life balance ^Employees wanting more involvement

• communications systems — grievance procedures, worker participation, team briefings

intro notes .......... 1st para p263

past v present .......

number of verbal / non verbal forms of communication

Grievance procedures - features of good GP & What is effective GP

Worker participation

Team Briefing

Qantas paragraph